On Thursday (20 March 2019) I asked via Twitter and LinkedIn for entries for a crowdsourced list of law firm client- or public-facing web or mobile app services to help answer COVID-19 related legal issues or streamlined intake.
If your
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Crowdsourcing Challenges + Responses in the Coronavirus Pandemic
I am writing this blog post to crowdsource the legal market for its challenges and response in the coronavirus pandemic and range of restrictions.
Please consider taking this coronavirus challenges and responses survey. And feel free to share the
Lawyers as Artisans
Are lawyers are artisans? Should they be artisans? I asked myself that question after reading Why Pay $24,000 for a Kitchen Knife? (Wall Street Journal, 07 March 2020). It reminded me that it’s not just food that is artisanal. And
2020 KM + Innovation Survey Results
This post, the 2020 KM + Innovation Survey Results, reports on the survey to support the 2020 Strategic Knowledge + Innovation Legal Leaders’ Summit, which took place in early February 2020. The Summit is a meeting of about 65 senior
Big Law Improving
How often do you read that Big Law is improving? Not that often? Many commentators view large law firms like dinosaurs. Yet I see much evidence that Big Law steadily improves client value and business operations. That was my take
DWF’s Acquisition of MindCrest Means a Big Legal Market Shift
This morning a big legal market shift occurred: a traditional UK law firm, albeit one publicly traded, acquired a well-established managed legal services providers (AKA legal process outsourcing provider (LPO) or alternative legal service provider (ALSP)). What does this mean
Managing Email Better (or Not)
I recently tried a new approach to managing email better. It did not work for me. I share my experience, however, to make the point the everyone should periodically try to improve their personal productivity. And accept that not all
Law Firms Disrupted – Disputing the TR View
Thomson Reuters today released its annual law firm report, 2020 Report on the State of the Legal Market, prepared with Georgetown University Law Center, suggesting law firms disrupted. I agree in part with its conclusions but disagree that
Law Firm Service Delivery Model Evolves – Citi 2020 Client Advisory
The large law firm service delivery model continues to evolve according to the just released Citi 2020 Client Advisory, prepared with Hildebrandt Consulting (PDF). I summarize key findings here on the service delivery model and comment on them.
Highlights from the 2019 Altman Weil CLO Survey
I highlight here findings from the 2019 Altman Weil CLO Survey on ALSP (alternative legal service providers), legal operations professionals, and knowledge management. See also my post on the 2018 survey, where I focused on these topics as well.