Beaton Research & Consulting

The 'Voice of Your Clients'​ for Australia and New Zealand's professional services firms.

Dear contributors, subscribers and other readers of Dialogue on Remaking Law Firms 
Over the holiday break, I have decided that it’s time to make a number of changes in the direction and balance of my work. 
These decisions will enable

Greeting to my loyal subscribers and contributors at the dawn of the third decade of the 21st Century.
Dialogue on Remaking Law Firms has completed four years of service since we started in December 2015.
It’s time to take stock, so I

In introducing Commoditizing Legal Services, Heather writes “When many law firms are as fungible as peanut butter, savvy productization and exemplary service are differentiators”.
One of the most significant trends brought to the legal market by alternative law companies is